Shipping policy
Shipping Policy
Effective Date: 08/03/2025This Shipping Policy describes the shipping and delivery practices of USAFilterMart ("we," "us," or "our") for products ordered through the website https://usafiltermart.com/. By placing an order, you agree to the terms described below.
1. Shipping Methods and Regions
We currently offer shipping to customers within the United States & Canada. Available shipping options will be displayed during the checkout process based on your destination.
2. Delivery Estimates
| Region | Shipping Method | Estimated Delivery |
|---|---|---|
| United States | Express Shipping | 1-2 Business Days |
| United States | Standard Shipping | 3-4 Business Days |
| Canada | International Standard | 6-10 Business Days |
3. Shipping Costs
United States:
- Standard Shipping: FREE
- Express Shipping: $5.99
Canada (Range-based Rates):
| Order Value | Shipping Fee |
|---|---|
| Under $50.00 | $35.00 |
| $50.00 - $99.99 | $40.00 |
| $100.00 - $199.99 | $50.00 |
| $200.00 - $299.99 | $60.00 |
| Over $1,000.00 | $250.00 |
4. Customs and Import Duties
Shipments outside the United States may be subject to customs duties, taxes, or fees imposed by the destination country. These charges are the responsibility of the recipient and are not included in our pricing.
5. Shipment Tracking
Once your order is shipped, we will provide a tracking number via email. Please allow up to 24-48 hours for the tracking status to update on the carrier's website.
6. Shipping Issues
In the unlikely event that your order is lost or arrives damaged, please contact us immediately. If an item is damaged, please retain all packaging and take photos to assist with the claim process.
7. Contact Us
Email: info@USAFilterMart.com
Phone: 707-932-8541
Address: 332 S Broadway, Los Angeles, CA 90013-1208
Business Hours: 9 am - 5 pm (Mon to Fri)