Refund policy
Refund Policy
Effective Date: 06/08/2024This Refund Policy describes the refund and return procedures of USAFilterMart ("we," "us," or "our") for products purchased through the website https://usafiltermart.com/ (the "Website"). Please read this policy carefully before making a purchase. By placing an order through the Website, you agree to the terms and conditions described below.
1. Returns and Exchanges
1.1 Eligibility for Returns
We accept returns and exchanges for products that meet the following criteria:
- The product is in its original condition, unused, and in its original packaging.
- The return or exchange request is made within 30 days from the date of purchase.
- The product is not listed under any non-returnable or non-refundable category.
| RETURN WINDOW | 30 days from delivery date |
|---|---|
| RETURN METHOD | By mail |
| RESTOCKING FEE | No fee |
| ITEM CONDITION | New / Unused |
1.2 Return Process
If you wish to return or exchange a product, please follow these steps:
- Contact our customer support team at info@USAFilterMart.com within the specified return period.
- For defective products: We will provide a download/print return label.
- For customer remorse: The return shipping is the customer's responsibility.
- Pack the item(s) securely in the original packaging to prevent damage.
- Ship the item(s) to the provided return address following our support team's instructions.
1.3 Return Shipping Costs
No additional restocking fees are applicable. Shipping costs for returns due to customer remorse (e.g., change of mind) are the responsibility of the customer.
2. Non-Returnable Items
The following items are generally non-returnable:
- Items that have been used, damaged, or altered by the customer.
- Customized or personalized items.
- Items sold as "final sale" or "clearance."
- Gift cards or vouchers.
3. Refunds
Once we receive and process your returned item(s), we will initiate the refund to your original payment method. Please note that the processing time may vary depending on your financial institution.
4. Damaged or Defective Items
If you receive a damaged or defective item, please contact our customer support team immediately. We will resolve the issue by providing a replacement, repair, or full refund.
5. Contact Us
Email: info@USAFilterMart.com
Phone: 707-932-8541
Address: 332 S Broadway, Los Angeles, CA 90013-1208
Business Hours: 9 am - 5 pm (Mon to Fri)
By making a purchase through the Website, you acknowledge that you have read and understood this Refund Policy and agree to its terms.